Customer Charter

The VSA aims to be excellent in delivering learning, teaching, assessment and management. The Institute will be accessible and inclusive.

The VSA activities will be guided by its seven underlying principles:

  • Improving continuously the quality of its teaching, learning, assessment methods and management.
  • Realising the potential of all its students and staff.
  • Increasing the international dimensions of its activities.
  • Contributing towards the creation of democratic societies which value their cultural legacies, and are characterised by social inclusiveness and openness.
  • Encouraging the development of philanthropy to build a stronger environment for excellence in teaching and learning.
  • Supporting and promoting a sustainable, safe and aesthetically pleasing environment.
  • Enhancing its role as a regional, national and international technical education centre.

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